Frequently Asked Questions

Whats is the best way to store the products and how long will they be edible?We carefully select our ingredients for their flavour and characteristics. To preserve the most important elements of each ingredient and for optimal taste, Browns & more products must be stored as per the specifications below:-

Chocolate bars:

We urge you to keep our chocolates in a cool place between 14 and 18°C. They must be kept in their original packaging at the bottom of the refrigerator, as they are very sensitive to aromas. They are best consumed within 4-6 months from the manufacturing date.

Truffles :

We urge you to keep our chocolates in a cool place between 14 and 18°C. They must be kept in their original packaging and place them at the bottom of the refrigerator, as they are very sensitive to aromas. They are best consumed within 1 month from the manufacturing date.

Mendiants

We advise you to keep our chocolates in a cool place between 14 and 18°C. They must be kept in their original packaging and place them at the bottom of the refrigerator, as they are very sensitive to aromas. They are best consumed within 4-6 months from the manufacturing date.

Dry fruit chocolates

GENERAL FAQs

Where can I find the Best before for chocolates and other items ?
Every product is labelled with best before date and manufacturing date. The products life cycle is varying from 1 week to 12 months depending on the ingredients. Storage conditions of the product is also mentioned on the packaging for you reference.

Can a product be consumed after best before ?
Consumption of any product after the best before date is not recommended.

Where are all the products Manufactured & packaged?
All our products are made in our central kitchen facility in Vasai. We create chocolate confectionary, masterfully handling each stage of the production process.

Do the products contain any allergens?
The list of ingredients used in each product is mentioned on the product & on the website. Our products are made in our central kitchen that handles nuts, milk, soya and gluten and hence may contain traces of same.

Are there any products which are nut free vegan, vegetarian, sugar free and gluten free ?
All of our chocolates confectionary items are vegetarian friendly. A few of our products are with no added sugar rage as well. On our website, you can find the ingredients used in our products and allergens suitable for, in the detailed description of each product category.

ONLINE ORDER of customised products.

How do I place an order?

You can order our products from this website by clicking on the tab "Shop Online”.

After having chosen your shipping mode and products, you must add them to your shopping cart.
You then need to log into your account by entering your email address and password. If you haven't got an account yet, you need to fill out the registration form.
Enter your delivery address and billing address. If you would like to do so, you can add a personal message to your order.
You must then accept our general terms and conditions of sale before proceeding to the secure payment gateway.
Once your order is accepted and the online payment is successfully made, a confirmation email with your order number will be sent to you.

How do I make customised gifting products?
We offer a range of customised chocolate products and packaging for a host of occasions & festive celebrations. These are customised as per your needs with your needs and directions. You can get in touch with us for the same via any of the mediums mentioned on the website.

Can I add a personal message?
Yes you can add personalised cards to your chocolate boxes. There is a special message text box added with your order.

What happens after I place my order?
Once you’ve placed your order, you will receive a confirmation email. We will, notify you when you package(s) are dispatched and, inform you on delivery lead-time and delivery date.

I have not received an order confirmation email?
If you haven't received a confirmation email, please check your spam and/or junk folders of your email account. In normal circumstances, you should receive an email confirmation within 24 hours from your order placed time.
In case you still haven’t received the order confirmation email, contact us using our contact form. Please state your order number if you have one available or complete the contact form with as many details of your order such that it makes it easy for our team to trace your order and promptly revert to you with a suitable response. In case your order delivery date is nearing, call us at +91 91360 90860.
You can also check your order status/progress in ‘My account’ --> ‘My orders’

Where can I find my order number?
Your order number may be found in your confirmation email. You can also find it in ‘My account’ --> ‘My orders’

I would like to check my order progress.
You can find your order status in ‘My account’ --> ‘My orders’

What happens if I want to amend my order?
Yes, your order can be amended if you inform the change ‘Within 24 hours’ of placing an order by sending us an email on customerservice@brownsandmore.com or calling by calling us on +91 91360 90860. Once the payment is registered and accepted, you will not be able to change your order. You cannot add or delete articles to an order previously accepted and registered.

Once I have placed the order, can I cancel it?
In case you wish to cancel your order, you must notify us within 24 hours of placing the order by sending us an email on customerservice@brownsandmore.com or calling us on +91-9136090860. However, it will not be possible to cancel or modify your order once the order has been dispatched (even if the dispatch takes place within the 24 hours order placement window).

A refund for a successfully cancelled order will only be made in the form of ‘online store’ credit and will be processed after confirmation of cancellation.

Is an invoice sent with each order package?
Yes, an invoice is sent with each shipment.

BULK AND CUSTOMISED ORDERS

I want to place a ‘Bulk Order’ for products, who should I contact?
For bulk order inquiry, please fill in the ‘contact form.’ A client relationship team member will promptly revert to your query within 24 hrs.

How much notice do I need to give to place a bulk/ corporate order?
Your order needs to be placed at least 7 days in advance if you want a bulk order. Please contact us by sending an email on orders@brownsandmore.com or by calling us on +91 91360 90860 to speak with someone from our client relationship team.

Note:- In some cases involving customisation, the above timeline may be extended. A delivery lead time and delivery date will only be offered once the order is fully confirmed and supported by the necessary advance payment.

Can I customise my product or gift box? What is the minimum quantity for customisation?
We can customise the gift hampers for your personal, corporate and/or festive celebrations. Products can be customised as per portion size, flavour and dietary restrictions. Minimum order quantity (MOQ) for the customising 100 pcs.
For customised packaging requirements, the general lead-time is 2 weeks. MOQ of 100 pcs is required. Please download our corporate gift brochure to understand the customisations we can provide.
For any further assistance, please contact us by sending an email on orders@brownsandmore.com or by calling us on +91 91360 90860 to speak with someone from our client relationship team.

PAYMENTS

How can I pay online?
You can pay on the website using all major credit/debit cards, online banking mediums and other such platforms which are provided by the online payment service providing partner.

Is my payment secure?
The payments made on our website and the information related to your order are secured. This information is encrypted and protected by our partner online payment service.

Do you accept COD?
Yes, we do accept Cash on Delivery on select orders. Terms and Conditions apply along with geographical limits.

Can I pay half the amount now and half on receipt on the order?
Payment in full is required when the order is being place. Dispatch of the order would take place only once the full payment is received.

When is the payment taken into account?
Your selected payment method will be charged when your order is placed. An order confirmation email will be sent to you containing all the necessary details of your order.

What can I do if the payment is dishonoured?
If your payment is rejected, your order is automatically cancelled. You would be prompted to use an alternate payment method or instrument.

Can I send gifts to friends and family in India?
You can send gifts to your loved ones in India. You can make a payment on our payment gateways via the cards which are accepted. We will delivery to the location provided by you. You can track the order via tracking details of getting in touch with one of our customer care executives.

Browns and more Gift Vouchers & Gift Card Deals FAQ’s.

Browns and more gift cards and Browns and more vouchers are your saviours when it comes to indulging in the best chocolate confectionary items. Search browns and more online store to find the best deals on your favourite chocolate confectioner products which is delivered pan-India. Browns and more e-gift vouchers, also known as Browns and more Gift cards are also redeemable on existing Browns and More offers. Known for its signature selection options, Browns and more offers a diverse range of chocolates, flavoured dry-fruits, truffles, cookies, dates and more! Send Browns and more e-vouchers and Browns and more e gift cards to your near and dear ones to treat them with sweetness-filled love every once in a while.

Gift Vouchers, being a brand currency, give you the liberty to use Browns and more gift cards with not just the ongoing discounts but also during regular online offs so that you get the maximum benefit out of your vouchers at a minimum cost.

Since gift vouchers cater to every gender and age-group, they become a good option for gifting. So the next time you struggle to buy a gift for Mother’s Day, Father’s Day, Raksha Bandhan, Diwali, Children’s Day, Valentine’s Day, your anniversary or someone’s birthday, simply choose gift vouchers. Gift cards bought for your loved ones will be sent to them through email. On receiving the gift cards, they can pick a date and time of their convenience and visit online store / website. They can pay using gift cards/gift vouchers at the checkout.

Present a unique experience by selecting from our assorted Browns and more gift vouchers. With Browns and more Gift cards for every budget, we have everything that you could possibly need to make that special occasion unforgettable. Browns and more e gift cards range from Rs. 300 to Rs. 5000, which cater to everyone’s wishes.

The card cannot be redeemed for cash or credit and the unused balance left in the card would not be refunded in any case. A gift card is a brand currency only on the website to purchase products. Once the value of the card is used up, it cannot be reloaded. The card gets activated immediately on receiving the payment. In case, during a transaction, the bill amount is more than the remaining card value, the balance amount will have to borne by the customer. A gift card also cannot be split into multiple denomination gift cards or renewed.

How does it work?
Send someone a gift card to wrap up all the best the brand has to offer into one unforgettable gifting experience!
The perfect present for any occasion, our Browns and more gift cards give the recipient a chance to buy any food product of their choice from a Browns and more online store on a date and time of their convenience.

Here’s how it works:

You can purchase Browns and more e gift vouchers that will be sent through an email to the recipient.
The gift vouchers can be purchased online within a few minutes - just enter the necessary details, pay online and you’re done.

How to redeem Browns and more gift card vouchers?

Use the gift card vouchers on our online shop www.brownsandmore.com
Visit the online store and start ordering.
At the checkout counter, enter your gift voucher/ gift card to redeem it.

The biggest advantage of using gift vouchers is that they can be used even during a sale to maximise your savings along with your happiness.